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Booking Terms and Conditions
1. CHANGES AND CANCELLATIONS
a) Changes and cancellations by you
You must call us on 020 7536 6575 to change or cancel your trip. All changes are subject to availability, limitations and restrictions of the relevant airline, hotel or car provider (the "Supplier").
The refundable portion of your purchase price (if any) will be refunded to you and to the extent we are refunded by the Supplier; lees applicable fees and administrative costs. Non-Refundable, low fare tickets are not eligible for any refund amounts.
If you want to cancel or change your booking the payment card fee charged at the time of booking will not be refundable.
If the cancellation means that the Supplier charges a cancellation charge (which in some cases can be 100% of the booking value) or if the change means that the cost of your booking has increased (if, for example, you wish to upgrade to a more expensive hotel), you will need to pay such extra charges or costs in addition to Lycafly/U Can Fly Limited charges set out below.
If you wish to change or cancel any part of your booking, a Lycafly/U Can Fly Limited administration fee will apply. Please see the table below for specific fees applicable to your bookings:
Flights
Change: £50 per passenger admin fee plus any applicable fees and charges directly from the Airline.
Cancel: £125 per passenger admin fee on refundable tickets plus any applicable fees and charges directly from the Airline. No refund for cancellation of non-refundable tickets
Hotels
Change: £25
Cancel: Full Deposit Value
Car Hire
Change: £25 per booking
Cancel: £25 per booking
Packages
Change: £50
Cancel: Full value of deposit
i) Cancellations on hotel bookings
Your chosen hotel will typically have its own cancellation policy which we will display to you on the trip details page before you book. If there is a cancellation fee payable, it will apply a 'per room' and not 'per booking' cancellation fee. Lycafly/ U Can Fly Limited will pass on to you any such policies or charges that the hotel has imposed in relation to cancellation. In the absence of the hotel having its own policy, the cancellation fee charged by Lycafly/ U Can Fly Limited will be £the full value of the booking..
ii) Cancellations and amendments on low cost flights
The cancellation and amendment terms of low cost flights are the applicable terms of the airline. You should contact the airline directly to cancel or make amendments to low cost flights. Usually fares for low cost flights are non-refundable. In the event that you decide to cancel your low cost flight, our booking fee and any amendment charges are non-refundable. If the reason for your cancellation is covered by the terms of any insurance policy you have purchased, you may be able to reclaim any applicable non-refunded fares or cancellation charges from the insurers.
iii) Cancellation and amendments on car rental
Please refer to the applicable Suppliers terms and conditions for cancellation charges and other important terms and conditions relevant to your booking.
v) No show
If you have a booking for any of our products or services, including flights, car hire, accommodation and packages, but you do not show up to check-in, collect the car or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us.
vi) Carrying proof of booking
You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport and relevant visa) at all times. We will not be liable should any Supplier not provide you with the booked product or service if you do not produce such documentation.
Passport:
We can only advise of the requirements for British and Irish passport holders. For British and Irish passports endorsed in any way and all other passport holders, requirements should be checked with the relevant embassy. You should ensure that you have a valid ten-year passport and, as many countries require expiry dates on passports to be a considerable length of time after the return from holiday, we would recommend that your passport is valid for 6 months after return to the UK. From 5 October 1998 the Home Office required that children under 16 should travel on their own passports.
Visas:
Clients are responsible for obtaining visas themselves. The cost, method of obtaining a visa, and time necessary for application, vary considerably between countries and are subject to change. We would therefore advise you to contact the relevant Embassy at the earliest opportunity for the most up to date information
Direct flights:
The flight routings used in connection with our holidays may be used on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft en route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for re-fuelling or to let passengers on and/or off. Please note that majority have a strict no smoking policy. Please ask at the time of the booking if this information is important to you.
Special requests:
Where special requests i.e. diet, room location, a particular facility at a hotel, flight seat requests and/or particular meals etc. are an important factor in the choice of holiday, you must advise us when the booking is made. We are happy to pass your request on to the hotel or airline but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued
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