Terms & Conditions


Terms and Conditions of Supply of Travel Agency Services to Customers

The terms `LycaFly¿, and 'We' means U Can Fly Limited, trading as ¿LycaFly¿ and ¿LycaFly Holidays¿,  a company incorporated in England and Wales, with registered company number 06194960 and whose registered office is at Walbrook Building, 195 Marsh Wall, London, E14 9SG, United Kingdom.


Provision of the Agency Services


LycaFly acts as an agent for a number of suppliers who offer a variety of services for Customers. The services offered by LycaFly on this Website, in branch or as described on the telephone are the services offered by of a number of third parties to the general public or via agents, such as LycaFly. Some of these third party providers provide the actual transportation services by means of air, road, rail and sea as well as other third party providers offering temporary accommodation services such as hotels and serviced apartments. LycaFly also engages third parties for the purposes of travel documentation and insurance services in the near future. 


By providing Customers this Website interface, LycaFly brings the services of these suppliers together for Customers to browse and select services which best suit their needs at prices that are usually significantly cheaper than the Customer approaching these third party providers directly. By placing an Order on the Website, in branch or as described on the telephone, you expressly understand that LycaFly is providing agency services and charges a fee (included in the quoted prices) in order to bring together all the services of the third party suppliers. For the avoidance of doubt, the third party providers supply their respective services for which LycaFly has no control. To the fullest extent permitted by law, LycaFly accepts no liability for the acts or omissions (things that should or should not be done) of such third party suppliers, but will work to minimise disruption for Customers and work to resolve any problem you may have with your Order.

The following definitions shall apply to these Terms and Conditions:


'Agency Services' is the presentation of information by LycaFly relating to the services offered by Third Party Suppliers to eligible members of the public residing in the United Kingdom. The presentation of such information by LycaFly is made by the following means: (i) the website LycaFly.com; (ii) telephone; and (iii) in person at one of our United Kingdom branches.


'Booking' means where a Customer has placed an Order with LycaFly which has been reviewed and accepted by LycaFly and is subject to these Terms and Conditions.


'Customer' means a member of the public residing in mainland United Kingdom who places an Order for Agency Services by one of the following means: (i) by reviewing the material on the LycaFly Website located at LycaFly.com; (ii) by telephone; (iii) in person in one of our branches.


'Order' means where a Customer confirms that they would like to proceed with using the Agency Services of LycaFly by doing one of the following: (i) clicking that they accept the terms and conditions of business on the Website and providing their payment card details on the secure Website, such actions being specifically referred to as a 'Website Order' by a Customer; (ii) confirming with the Customer services representative on the telephone that you wish to proceed with the selected Agency Services and providing a means of payment (if requested), such actions being specifically referred to as a 'a Telephone Order' by a Customer; or (iii) confirming in person that you would like to proceed with your chosen Agency Services, specifically referred to as a 'Branch Order' by the Customer.


`Prospective Customer¿ means a member of the public residing in mainland United Kingdom who is desirous of, or contemplating placing an Order for Agency Services by one of the following means: (i) by reviewing the material on the LycaFly Website located at LycaFly.com; (ii) by telephone; (iii) in person in one of our branches.


'Required Documentation' means valid passports or valid travel documents, visas, booking confirmations and other documents required by LycaFly and the Third Party Suppliers in order for you to commence your trip.


'Terms and Conditions' means these general terms and conditions which are applicable each time you place an Order.


'Third Party Supplier' means a supplier of services, such as an airline or hotel provider, displayed on the Website by LycaFly, or informed to you in person or on the telephone.


'Third Party Supplier Terms of Supply' means the terms and conditions on which a third party offer their own services to you, the Customer.


'Verification Policy' means the policy by which LycaFly accepts or rejects Orders, cancellations and/or amendments to Bookings as set out in Clause 5 below.


'Website' means the www.LycaFly.com website and the web pages displayed therein.

2.Applicability of these Terms and Conditions

These Terms and Conditions are applicable for all Agency Services supplied to you by LycaFly, including Telephone Orders, Website Orders and Branch Orders. By proceeding with your selected Agency Services and placing your Order, you have agreed to these Terms and Conditions in full without amendment unless such amendment or change is expressly agreed by LycaFly in writing by an authorised representative of LycaFly.

3.Acceptance of Orders by LycaFly and Confirmation of a Booking

3.1 At no time is your Order a commitment by LycaFly to offer the Agency Services until such time as LycaFly informs you in writing of its acceptance of the Order and agreement to offer the Services to you in the form of a Booking.

3.2 LycaFly will use its reasonable efforts to accept and confirm your Order within 24 hours by providing you a notification email confirming your Order and Booking, or a physical printed copy of your Booking confirmed by an authorised representative of LycaFly. Until such notification email is sent; or confirmation print out handed to you; (or in exceptional circumstances, a telephone call made to you) LycaFly shall retain its right to refuse your Order.

4.Acceptance of Third Party Supplier Terms of Supply

4.1 By Placing an Order, you acknowledge and agree that in addition to your acceptance of these Terms and Conditions, you also agree to the Third Party Supplier Terms of Supply, which are applicable as a material condition when placing an Order with LycaFly.  

4.2 LycaFly will (if it is able and feasible to do so) take reasonable steps to notify you of Third Party Supplier Terms of Supply and any unusual requirements or cancellation fees in relation to your Order, in instances where your Order is a Telephone Order or a Branch Order. For Website Orders, Customers are strongly advised to check with the relevant Third Party Provider for their own applicable terms and conditions of business before placing a Website Order.


Customer Compliance with the Third Party Supplier Terms of Supply

4.3 It remains the Customer¿s responsibility to comply with the Third Party Supplier Terms of Supply. LycaFly will not be liable (to the fullest extent permitted by law) where you breach such Third Party Supplier Terms of Supply. Non-Exhaustive Examples of breaches by the Customer include (i) Late arrival at the airport by the Customer; (ii) Incorrect or absent documentation for travel, including visas, passport requirements; (iii) illegal activities or suspicion of illegal activities which invalid your agreement with the Third Party Supplier; (iv) cancellations or changes without sufficient notice or in accordance with the applicable terms.


Breaches by the Third Party Supplier

4.4 Where a Third Party Supplier is in breach of its obligations to you (things it should or should not do), LycaFly will take reasonable steps to assist you the Customer during UK business hours. However, Customers should be aware that the majority of Third Party Suppliers operate outside of the United Kingdom, and such services are offered subject to the local applicable laws in the respective country. Therefore, consumer protection rights, schemes or otherwise may not be applicable and you are advised the check carefully for any costs or additional fees that might be chargeable by the Third Party Supplier directly.


Care by LycaFly in selecting its Third Party Suppliers

4.5 LycaFly in providing the Agency Services will take reasonable care and skill in its selection of Third Party Suppliers but Customers should be aware that sometimes Third Party Suppliers do not meet the expectations of Customers in the delivery of their own services. LycaFly will assist to resolve any problem you may have with a Third Party Supplier, but in the event of liability, the responsibility for the provision of the Third Party Supplier Services remains at all times with that specific Third Party Supplier.

5.Verification Policy

5.1 ALL Orders are subject to the Verification Policy set out in this Clause 5.

5.2 When placing an Order, the Customer represents that he/she is legally authorised to enter into a contractual relationship with LycaFly and as the express consent of other travellers to supply their personal details as part of the Order. The Customer further represents that the Order is for leisure purposes and the Customer is not using the Agency Services for commercial, settlement, abandonment or any other reason than for a leisure trip to the desired destination(s).


Accuracy of Details


5.3 The Customer undertakes (agrees) to complete the required details of all travellers as required by LycaFly, including full legal names, dates of birth, gender, nationalities and other details as accurately recorded on the passport or other travel documents as is required and demanded for using the Third Party Supplier's services. The Customer REMAINS FULLY RESPONSIBLE for any costs (incurred by LycaFly or a Third Party Supplier) by inaccurately inputting the names or other details of the travellers, including capitalisation requirements or abbreviations of full names as detailed in travel documents. In placing an Order, be it a Branch Order, Telephone Order or Website Order, the Customer acknowledges their own responsibility for such errors or mistakes and any resulting costs, inconvenience or cancellation of a Booking resulting from such errors or mistakes of the Customer.

5.4 Where an Order is placed in suspicious circumstances or circumstances which cause concern of fraudulent activities for which LycaFly suspect the Agency Services are being used, or proposed to be used for criminal activities, LycaFly shall inform the relevant authorities of its suspicions without notice to you. In such instances, the Order or Booking is invalid without any obligation on the part of LycaFly to you. Suspicious circumstances include, but are not limited to, high value transactions on payment cards, repeated payments on payment cards or otherwise suspicious payment methods or activities identified by LycaFly and/or its agents. Routes which are illogical or impractical, travel to destinations known for smuggling, trafficking or other illegal or immoral activities are further examples of suspicious transactions.  

6.Cancellation Policy

6.1 This Cancellation Policy applies to all Branch Orders, Telephone Orders and Website Orders.


Changes and Cancellations by the Customer


6.2 Where you have placed an Order and wish to cancel or change the Order, you must immediately or as soon as possible contact LycaFly on +44 (0) 20 7132 3232. LycaFly will work to accommodation your needs subject to the provisions below. You can also email us at cs@lycafly.com but you are strongly advised to call us so we are able to discuss your options with you. Such changes or cancellations are usually subject to cancellation fees and also the charges of Third Party Suppliers, depending on the time before departure.


6.3 Where an Order is cancelled by the Customer, any charges or fees levied by a Third Party Supplier as well as the administrative costs of LycaFly set out in Clause 6.5 will be deducted from any refund amount provided to you. In some instances of cancellation, and usually where a departure date is less than 14 days, Third Party Suppliers will typically retain 100% of the fees paid and not offer any partial refund. Some Third Party Suppliers impose amendment fees or upgrade fees which will need to be met by the Customer in full.


6.4 Any card processing fee levied on placing your Order is in all circumstances, non-refundable.


LycaFly Administration Fees for Cancellations and Amendments by the Customer


6.5 LycaFly will deduct an administrative amount to meet LycaFly's own costs of processing a refund or processing an amendment as follows:

Flight Change:               GBP 100.00 per traveller

Flight Cancellation:        GBP 100.00 per traveller

Hotel Change:               GPB up to 100.00 per traveller

Hotel Cancellation:        Full deposit*


6.6 The Third Party Supplier will usually also impose a cancellation fee or amendment fee in accordance with the Third Party Supplier Terms and Conditions. Your hotel will typically have its own cancellation policy which LycaFly will display to you on the trip details page before you book. If there is a cancellation fee payable, it will apply a 'per room' and not 'per booking' cancellation fee. Be aware that in many locations, the Hotel will not refund any amount in accordance with their booking terms and local applicable laws. Your attention is drawn to Clause 4 above in specific regard to the provision of services by Third Party Suppliers.


Refund Processing Time


6.6 Refunds can take as long as 6-8 weeks to process and may in some instances, take longer depending on your method of payment. The processing time is beyond the control of LycaFly as LycaFly has to receive the return of funds from Third Party Suppliers who may be located in territories where money processing rules or banking infrastructure is such that a refund will take several days or weeks to clear to LycaFly¿s UK bank accounts. Any refund amounts will be issued back using the same method in which the amount was debited from the Customer. LycaFly will keep Customers informed of the expected processing time, where possible.  


Cancellations and Amendments to low cost flights by the Customer


6.7 Low cost flights in economy class usually have a no-refund policy for cancellations (imposed by the Third Party Supplier airline). Unfortunately, such policies are beyond the control of LycaFly and you are STRONGLY ADVISED TO PURCHASE A TRANSFERRABLE TICKET AND TAKE OUT ADEQUATE TRAVEL INSURANCE THAT COVERS A CANCELLATION BY YOU IF YOU MAY NEED TO AMEND OR CANCEL YOUR FLIGHT DUE TO PERSONAL CIRCUMSTANCES. You are advised to contact the airline to try and make amendments or cancellation to your flights, but it should be understood by all Customers that the nature of low cost flight tickets is their inflexible nature and lack of refund policy ¿ THIS RISK IS BOURNE BY THE CUSTOMER.   


No Show and Late Arrivals by the Customer


6.8 In the event that you fail to attend a flight by the required check-in time specified by the relevant Third Party Supplier, you and all travellers will be deemed as "no-show". In such instances, no refund from LycaFly or the Third Party Supplier will be provided. It remains the responsibility of the Customer to reach the airport in sufficient time to meet a flight departure. For particularly early flights, it might be advisable to stay locally near the airport to ensure you are able to make your flight in good time. It is advisable to give sufficient time in some destinations to allow for security checks and procedures which might be unusual or particularly time consuming. In some locations, additional `levies¿ or taxes have to be paid in local currency or by payment card before check-in can commence. Check with our authorisation representatives who will be happy to advise if this is understood to be the case. In any event, with all international travel, expect the unexpected and give sufficient time for your journey to allow for possible delays.


Changes, Cancellations and Failure of Third Party Suppliers (including airlines, hotels and other transportation)


6.9 LycaFly will take all reasonable steps to notify Customers of changes to Bookings imposed by Third Party Suppliers but it remains the responsibility of the Customer to check and confirm all changes directly with such Third Party Suppliers.


6.10 You should take our adequate travel insurance cover to cover the event of default (failure) by a Third Party Supplier. Default, failure or otherwise of a Third Party Supplier is not the responsibility of LycaFly and liability is excluded to the fullest extent permitted by law. Airlines can (and have) become insolvent without prior warning, transportation and accommodation providers are also vulnerable to failures and events outside of their control and you should take out sufficient insurance to mitigate such risks, and in placing an Order you acknowledge and understand those risks. Although a package holiday may be ATOL protected, you should assess the suitability and extent of insurance coverage you would need in the event of a failure of an airline and insure as appropriate. LycaFly will of course assist all Customers in such circumstances, but the Customer acknowledges and undertakes to mitigate such risks themselves.  


6.11 In the event that a change, cancellation or failure by a Third Party Supplier leads you to require a refund, LycaFly will reasonably assist you in recovering your funds in full from the Third Party Supplier, subject to their terms and conditions, and LycaFly's reasonable costs for providing assistance for you. In some instances, you may be able to obtain a refund via a travel scheme as well as your insurance provider. In some instances, it is not possible for LycaFly to recover funds from a failed Third Party Provider and LycaFly will accept no liability for such failures. You are therefore STRONGLY advised to insure your trip against such risks at all times.

7.Travel Documentation

You should ensure that you travel with all Required Documentation for your trip:

  1. i) Carrying proof of booking (you should ensure that you have a copy of your booking confirmation, including any issued e-tickets);
  2. ii) Valid, non-damaged/defaced passport:

Some countries have specific immigration requirements that passports have at least 6, or even 12 months¿ validity before the date of departure, require several free pages of passport documents or other requirements. Please take care to ensure that your passport expiry date meets the requirements of your destination country. British citizens (travelling on a British passport) can check with the Foreign and Commonwealth Office for specific advice, other nationals can also check with their respective country¿s Foreign Office. You MUST ensure that you comply with the accuracy requirements set out in Clause 5 above, and ensure all your details are accurately copied from your passport.

iii) Any required visa documentation. Many destinations require a visa to gain entry and by placing an Order, you are implying to LycaFly that you will obtain and travel with a valid and correct visa. Customers are advised to contact the local embassy or high commission of the country they propose to visit to check current requirements. Always ensure you have sufficient time before your date of travel to obtain any necessary visa, taking note that during busy holiday periods there can be significant delays in obtaining visas and you are strongly urged to be very cautious in giving yourself plenty of time to obtain your visa. In some instances, you might need a visa for a country that you are transiting through - so please check local visa requirements for each segment of your journey. Customers are further reminded that they must travel to their destination using the correct local visa type and travelling on business, emergency, investor type or diplomatic visas is likely to be illegal in the destination country and punishable by law. Under no circumstances does LycaFly accept any liability howsoever arising for the Customer's failure to meet any such visa requirements or travel document validity requirements imposed and varied from time to time.

8.Payment and Default

Where LycaFly secures your Booking with Third Party Suppliers on the Customer's behalf before the Customer settles the cost of the trip in full, the Customer must comply fully with the payment instructions informed by LycaFly, including any payment deadlines to settle the balance for the Booking, which is 30 days after placing your Order, unless otherwise agreed by LycaFly in writing ('Payment Deadline'). In the event that the Customer misses the Payment Deadline, LycaFly may cancel the Booking, forfeiting the full amount paid to date by the Customer. Whilst LycaFly will take such reasonable steps and work with the Customer to avoid an event of payment default by the Customer, it remains the responsibly of the Customer to comply with the Payment Deadline.

9.Our liability to you

9.1 If LycaFly fails to comply with these Terms, LycaFly is responsible for loss or damage you suffer that is a foreseeable result of its breach of the Terms in providing the Agency Services. LycaFly is under no circumstances howsoever arising, liable for the provision of services by Third Party Suppliers and excludes its liability (if such is applicable) to the fullest extent permitted by law.


LycaFly is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if such loss is an obvious consequence of LycaFly' breach or if such losses were contemplated at the time LycaFly entered into this contract.


9.2 Subject to the express exclusion of Third Party Supplier acts or omissions or failures, LycaFly do not exclude or limit in any way its liability for its:

(i) death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors;

(ii) fraud or fraudulent misrepresentation; or

(iii) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose).


10.Events outside of LycaFly's control

10.1 LycaFly will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms that is caused by an Event Outside LycaFly's Control.

10.2 An 'Event Outside LycaFly's Control' means any act or event beyond LycaFly's reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

10.3 If an Event Outside LycaFly's Control takes place that affects the performance of LycaFly's obligations under these Terms and Conditions.

10.4 LycaFly will contact you as soon as reasonably possible to notify you; and

LycaFly's obligations under these Terms and Conditions will be suspended and the time for performance of LycaFly's obligations will be extended for the duration of the Event Outside LycaFly' Control. Where the Event Outside LycaFly's Control affects LycaFly's performance of Agency Services to you, LycaFly will restart the Services as soon as reasonably possible after the Event Outside LycaFly's Control is over.


11.Complaints Policy

11.1 LycaFly is in the process of implementing a complaints procedure. In the first instance, Customers should direct any complaints to cs@lycafly.com or contact us on +44 20 7132 3232 where LycaFly will endeavour to handle your complaint to your satisfaction.


11.2 Complaints relating to Third Party Suppliers, such as damage or loss of luggage by airlines should be addressed directly to such Third Party Supplier.


12.Dangers of Travel and Conduct of Customers and other Travellers

12.1 All travel involves a level of risk and during certain periods of war, unrest, civil disorder you may be subject to risks that LycaFly cannot control. You are strongly urged to check with the relevant authorities for warnings, health risks and other concerns with particular destinations. LycaFly cannot, by providing the Agency Services, be held liable for events beyond its control.


12.2 For Customers travelling from the United Kingdom, the following government website should provide you with up to date advice on your chosen destination country https://www.gov.uk/knowbeforeyougo. You are advised to check this website prior to placing an Order and prior to travelling.


Health and Well-Being


12.3 Customers confirm, by placing an Order that they will take out adequate travel insurance, including adequate health cover for the entirety of the trip. Customers also confirm that they have taken medical advice and vaccinations if required or recommended. Customers further confirm that they have no health problems that will affect their safety for the duration of their holiday, and warrant that they are sufficiently able and healthy to travel. LycaFly excludes liability to the fullest extent permitted by law any liability caused by the Customer's failure to comply with this clause, or any clause in these terms and Conditions.


Behaviour, Conduct and Local Laws


12.4 LycaFly wants Customers to enjoy their stay at their chosen destination. However, you must ensure that your behaviour and conduct are compliant with local laws, customs and traditions.

Aside from obvious criminal acts (which are often severely punished), conduct includes activities that might not necessarily seem out of the ordinary or be understood to be unlawful. Some examples: i) in certain destinations, simply being intoxicated in a public place can be a criminal offence ¿ regardless of demeanour or behaviour; ii) in certain destinations it is illegal for an unmarried couple to share accommodation; iii) in certain destinations same sex relationships are prohibited; iv) in certain destinations it is a requirement that you hold a licence to consume alcohol; v) in certain destinations require all persons to carry identification documents at all times; vi) in certain destinations you will be expected to confirm to standards of modesty of dress to avoid unwanted attention or potential arrest; and vii) in certain destinations photographing at certain locations may be prohibited and punishable by law.


12.5 The above examples are non-exhaustive and Customers are strongly advised to familiarise yourself with any local laws and customs which might seem unusual or be unexpected at the country or region you are transiting through or visiting. You must remember that freedom of speech, religion, political opinion, rights of assembly and even basic human rights are not necessarily respected (or even lawful) in certain countries.


12.6 Although enforcement of certain laws, regulations or requirements at some locations may be lax, be aware of such requirements to avoid any misunderstandings or arrest. You are strongly advised to have details of the local embassy or commission at your destination in the unfortunate event that you require their assistance.


Avoiding being a Victim of Crime


12.7 This advice does not supplement Foreign Office advice which should be read and thoroughly understood. Whilst the vast majority of trips booked with any travel provider happen without any problems, be aware to protect yourself and your fellow travellers by following travel advice safety tips.  Before you travel, take care to carefully label your luggage and keep your belongings with you at all times. Make sure your luggage is distinctively marked in some way to avoid ¿carry off¿ theft of your travel luggage (and make it easy to spot on the luggage carousel!). Avoid carrying expensive items if you can and always insure specific items for your travel. Make sure your travel insurance covers the true value of your items. Avoid unlicensed taxis and be cautious of overly helpful or pushy individuals or groups you are not familiar with around airports or tourist hotspots in particular. When visiting, always take care of yourself and your fellow travellers by not displaying valuables or money which could draw attention to potential thieves. Conceal money as much as possible in secure pockets and wallets which are hard for pick pockets to see or open. Try to carry lower value notes on your person rather than large notes in currencies you are not familiar with. Avoid flash points for violence, demonstrations or other civil unrest as you could be particularly vulnerable as an overseas visitor. Take advantage of hotel safes and security boxes and always secure your doors and windows when leaving your accommodation.  

13.Other Terms

13.1 LycaFly may transfer its rights and obligations under these Terms and Conditions to another organisation, and LycaFly will always notify you in writing if this happens, but this will not affect your rights or LycaFly's obligations under these Terms and Conditions.

13.2 This contract is between you and LycaFly. No other person shall have any rights to enforce any of its terms.

13.3 Each of the clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.4 If LycaFly fails to insist that you perform any of your obligations under these Terms and Conditions, or if LycaFly does not enforce its rights against you, or if LycaFly delays in doing so, that will not mean that LycaFly has waived its rights against you and will not mean that you do not have to comply with those obligations. If LycaFly does waive a default by you, LycaFly will only do so in writing, and that will not mean that LycaFly will automatically waive any later default by you.

13.5 These Terms and Conditions are governed by English law. You and LycaFly both agree to submit to the non-exclusive jurisdiction of the English courts.

13.6 These Terms and Conditions are applicable for all Orders placed from 24 February 2017.


Orders placed prior to this date are subject to the Terms and Conditions as were applicable at the date of the Order. Older Terms and Conditions are available on written request.


14.1 Your Order may be protected by an Air Travel Organisation Licence (ATOL), granted by the Civil Aviation Authority (CAA). LycaFly' ATOL licence number is 9624.

14.2 Many of the flights and flight-inclusive holidays on this Website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this Website. Please ask us to confirm what protection may apply to your Booking. If you do not receive an ATOL certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

14.3 When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

14.4 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

14.5 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

15.Contact us

Customers should direct all queries to +44 20 7132 3232 or email us at cs@LycaFly.com Communications to any other email address or contact number may delay or prevent our response, so Customers must use only these contact methods.

16.Offer Terms and Discount Codes

Terms and conditions for Lycamobile top-up offer:

Subject to the strict conditions below, each Adult Return fare for Telephone Orders or Branch Orders, booked directly with LycaFly from 25 February 2017 shall be eligible for a £20 value Lycamobile credit to a valid Lycamobile telephone number.


Website Orders directly booked through our website (no click referrals) shall be eligible for the lesser amount of £10 value Lycamobile credit to a valid Lycamobile telephone number


The above is subject to the following strict rules: 

(1) Only fully paid adult return tickets on airlines are eligible for the offer.

(2) Tickets for Emirates and Jet Airways are excluded from this offer.

(3) Child and infant tickets are not eligible.

(4) Customers must provide a valid email address to be eligible for the free Lycamobile top-up.

(5) Customers must supply their operable Lycamobile telephone number in order for LycaFly to validate their request.

(6) Offer MUST be redeemed within 30 calendar days of booking (full payment having been made) with LycaFly.

(7) This offer may be withdrawn at any time by LycaFly without notice.

(8) Domestic flight tickets are not eligible.

(9) Website comparison Orders are not eligible for this offer.

Terms and conditions for Facebook Competitions and Offers:

  1. Like our Facebook Page;
  2. Simply post a photo on our page includes Hashtag #competition #LycaFly #win #Footballpics #tagafriend #chancetowin in the caption of your post;
  3. All photos must be original content and you must have the consent of those identifiable in the photos in order to be an eligible entry;
  4. Decisions of eligibility shall be in the discretion of LycaFly, whose decision shall be final; entries must be received by 30 October 2016.

Use of Discount Codes on the LycaFly Website

Special discount codes offered by LycaFly in its advertisements on radio, television or social media, as well as magazines, periodicals, as well as discount offers to associations, clubs or otherwise are for the sole use of those specific Customers. Therefore, discount codes will not operate from click referral or affiliate referrals to our Website and are expressly excluded from use via those methods of placing an Order with LycaFly.

Terms and Conditions of LycaFly Price Match Guarantee

The LycaFly Price Match Guarantee is subject to the general terms and conditions applicable for all bookings set out above, and the following specific terms and conditions:

Same Business Day: The price match can only be provided for scheduled flights and only where a competing price is obtained on the same business day as LycaFly provided a higher quote.

Evidence of Quote: The quote obtained must be independently verifiable by our team and you may be asked to provide a screenshot or confirmation from the other provider to ascertain the authenticity of the competing quote. For the avoidance of doubt, LycaFly shall have a final determination on the authenticity of a competing quote.


Exact Itinerary: The LycaFly Price Match Guarantee shall only apply for identical itineraries using the same airline departure and return dates and times, same flight numbers and the same booking class. The flight must be available for booking by LycaFly (in some instances of a full booking, it would not be possible to offer a seat or seats as required).


Upfront Payment: Prices will only be matched on a payment upfront in full basis, and holding bookings, partial payments or otherwise are not eligible for the LycaFly Price Match Guarantee.

The LycaFly Price Match Guarantee may be withdrawn at any time by LycaFly.

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Cookies Name What it does?
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This cookie is deleted when you close your browser.


This cookie is used to determine if a user is authenticated.

__utma, __utmb, __utmc,
__utmv, __utmz, __qca
Google Analytics is Google’s free web analytics tool that helps website owners understand how their visitors engage with their website. Google Analytics collects information anonymously, and it reports website trends without identifying individual visitors. Google Analytics uses its own set of cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. A different set of cookies is used for each website, and visitors are not tracked across multiple sites.
Google AdWords Using Google AdWords code we able to see which pages helped to lead to contact form submission. This allows us to make better use of our paid search budget.
DoubleClick We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.